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2009 Compliance & Market Conduct Exchange
June 24–26, 2009
The Mirage, Las Vegas, Nevada

(Room Rate:  Only $95/night!)

If you would like to receive the marketing information regarding the 2009 Exchange, please contact Maryann Glotzer at 860-285-7811 mglotzer@limra.com.

Register Today!

 
Q
uick Reference
Download the Registration Form (PDF)

Download the Registration Brochure (PDF)

Hotel Information

Sponsor and Exhibitor Information

Download a list of the 2009 Conference Sponsors

Continuing Professional Education Credit

List of 2008 Attendees by Company (PDF)

For More Information


Program Overview

Don’t miss the most comprehensive compliance conference in the industry!  Learn the latest industry developments at the Compliance & Market Conduct Exchange. Compliance, legal, marketing and audit professionals in the insurance/financial services industry should plan to attend.

Speakers will address best practices in market conduct and compliance and relate their insight on the challenges and solutions they experience. Take this opportunity to network and exchange ideas and information with both your peers and industry experts. Conference sponsors are LOMA and LIMRA.

Who Should Attend?
Executives of insurance and financial services companies concerned with compliance issues, including:

  • CEOs and Presidents

  • Chief Compliance Officers and Chief Internal Auditors

  • Legal Counsel, General Counsel and Attorneys

  • Compliance and Market Conduct Managers

  • Compliance, Market Conduct and Legal Staff

  • Audit and Risk Management Managers & Staff

  • Advertising, Marketing and Sales Managers

  • IMSA Assessment Team Members

  • AIRC Designees who receive $100 off the member rate when they register 

2009 Program

Wednesday, June 24

12:00 to 6:30 p.m.
REGISTRATION

2:30 to 3:45 p.m.
ASK THE EXPERTS

Meet with members of the Compliance & Market Conduct Committee and LIMRA’s Compliance and Regulatory Services team to address your critical issues and review compliance solutions in a speed-dating format. We’ll station experts at tables throughout the room to discuss hot topics, share company practices, and explain industry-standard solutions — and let you change tables every 15 minutes.

3:45 to 4:00 p.m.
BREAK

4:00 to 5:00 p.m.
EARLY BIRD SESSION

The Online Cocktail Party — Learning To Leverage Social Media
Todd A. Silverhart, Ph.D.

Corporate Vice President and Director, Technology in Marketing and Distribution Research & Markets Research, LIMRA

With an ever-increasing number of customers and producers incorporating blogs, social networking, online communities, video sharing, and podcasts into their online experiences, huge opportunities for communicating with these individuals are emerging. Is your company prepared to initiate an online conversation? A variety of issues related to the use of social media applications will be addressed including a discussion of what this phenomenon is all about, tactics and strategies that are being used to help build better relationships and improve customer experiences, as well as the unique challenges faced by financial services organizations and their compliance departments.

5:30 to 6:30 p.m.
WELCOME RECEPTION

 

Thursday, June 25

 

COMPLIANCE EXECUTIVE ROUNDTABLE
The Compliance Executive Roundtable is a forum where chief compliance officers and senior executives share and receive content in a collaborative environment for the best possible  education and networking experience. At these exclusive events, you will focus on hot issues, learn about real-life solutions, and help lead your compliance program during challenging times.

To qualify, you must have the job title or job function of Chief Compliance Officer or Senior executive (in the areas of compliance, market conduct, legal, audit, etc.).

7:00 to 8:00 a.m.
NETWORKING BREAKFAST

10:50 to 11:50 a.m.
REGULATORY PANEL

7:00 to 5:00 p.m.
REGISTRATION

7:00 to 8:00 a.m.
CONTINENTAL BREAKFAST

8:00 to 10:30 a.m.
GENERAL SESSIONS

Litigation and Enforcement Trends
Jason C. Roberts, Partner, Reish Luftman Reicher & Cohen

Following two straight years of reporting declines in the number of new lawsuits and regulatory proceedings — including a drop in large-dollar cases — financial services companies are bracing for a marked uptick in customer claims and government enforcement proceedings. Roberts will discuss the claims facing the insurance and financial services industries, what to expect in the future, and, most importantly, how to avoid prospective exposure. He will also address the information sharing arrangements introduced by and among the Department of Labor, the Securities and Exchange Commission and FINRA and their effect on consecutive examinations and cooperative enforcement.

Want a Free Lunch?
Andres Castillo, Project Manager, AARP Financial Security, AARP

Older investors get inundated with free-lunch investment seminar invitations. Sometimes during these seminars people are lured into investing in unsuitable products. Learn how AARP and NASAA are working together to educate and empower consumers. Castillo will also share do’s and don’ts on how to work with older clients, which present unique challenges and opportunities to financial professionals.

Regulatory Ripple or Sea Change — What Do We Do Now?
Roy Creedon, Assistant Vice President, Compliance, Sun Life Financial  

Brian Rubin, Partner, Sutherland, Asbill & Brennan  

Noah Sorkin, Senior Vice President and General Counsel, AIG Advisor Group, Inc.  

Review the current state of law and discuss the implications of the SEC’s proposed amendments to Reg S-P in this informative session. Panelists will cover evolving “standard practice” solutions and offer practical tips for complying with new regulations.

10:30 to 10:50 a.m.
REFRESHMENT BREAK WITH EXHIBITORS

10:50 to 11:50 a.m.
CONCURRENT SESSIONS

1.1 In Search of the Ultimate Training Program
Gabriel Borthwick, Assistant Vice President, Corporate, Ethics & Compliance, MetLife

James Oleksy, Chief Compliance Officer, Allstate Financial Services, LLC

Get tips from industry representatives for delivering effective, timely training to producers on important compliance issues. You will learn about:  

·         Annual compliance meetings, Firm Element, fraud, AML, ethics, and other required training.

·         The differences between Web-based and in-person training, and when they should be used.

·         The benefits of combining in-house training with vendor services.

1.2 From the Womb to the Tomb — Producer Style!
Laila Hick, Director, Supervision, Northwestern Mutual, Investment Services

Thomas Horack, Chief Compliance Officer, John Hancock Financial Network

Louis Mazza, CLU, ChFC, LUTCF, Senior Assistant Vice President, Amica Life Insurance Company

How do you manage producers at different stages of their careers? How do you even get them in the door in the first place...and, perhaps more importantly, how and when do you get them out if the need arises?

·         What forms of due diligence should you be performing before, during and after a producer’s time with you?

·         How do your management styles differ depending on producers’ career maturity and knowledge levels?

·         Learn from three seasoned professionals some of their more successful approaches to managing the life cycle of a producer — from hiring through firing!

1.3 Driving Compliance Effectiveness in Difficult Times
George G. Braunegg, Executive Vice President, CAST Management Consultants

Current economic and market conditions pose great challenges to compliance professionals as they face the dual pressure of significant decreases in revenue and increasing regulatory oversight. In addition, compliance departments in all manner of financial institutions must cope with an extremely complex and rapidly changing environment, from budget and expense pressures, to adverse complaint or litigation trends, to anticipating significant changes in the regulatory and enforcement climate.

This session will explore how firms can ensure that their compliance investment is producing optimal results, improve efficiency without sacrificing compliance standards, and effectively serve multiple stakeholders with sometimes conflicting priorities and demands.

11:50 a.m. to 12:50 p.m.

LUNCH WITH EXHIBITORS
Sponsored by State Farm Insurance Company

12:50 to 2:20 p.m.

CONCURRENT SESSIONS

2.1 Big Brother is Watching — Or Sure is Trying!
Barbara B. Fitch, CLU, FLMI, AIRC, Second Vice President — Market Conduct & Compliance, National Life Group

Edward J. Wiles, Jr., Esq., Senior Vice President & Chief Compliance Officer, Genworth Financial Securities Corp., Genworth Financial Advisers Corp.

Technological advances have broadened the means by which producers can communicate with clients and prospects. The Internet, Web sites, chat rooms, email, instant messaging, and social networking sites all pose significant new challenges for diligent compliance departments. Join our panelists in a discussion of real life scenarios and lessons learned in efforts to monitor and supervise producers’ communications.

2.2 Supervision 101
James P. Bodovitz, Chief Compliance Officer, AIG Royal, Alliance

James R. Mollo, CPA, Vice President, Operations, Prudential

What are the primary issues of concern regarding the supervision of agents, representatives and advisors? How do firms meet the challenges of implementing good supervision of private or remote offices? What lessons can be learned from regulatory actions alleging failure to supervise? This panel will explore how field supervision works best despite geographic, resource, or regulatory challenges.

2.3 Odds Are It’s an Issue You’ve Encountered
Jeffrey P. Halperin, Vice President, AML/Investment Management, MetLife

Diane B. Horn, Director, Compliance & AML Officer, Northwestern Mutual Investment Services

Patrick Lightcap, Office of Compliance, Financial Crimes Enforcement Network

Robert Paul Mallick, Esq., Second Vice President, Senior Compliance Officer, Phoenix Life Insurance Company

Join Anti-Money Laundering industry experts for an informative discussion on the compliance challenge of developing and supporting an AML program and how these programs compliment other market conduct/fraud monitoring systems. Hear what regulators and your peers are currently focusing on. Discuss with panel members their innovative approaches and solutions to transaction monitoring, suspicious activity reporting, training and exams.

2:20 to 2:40 p.m.
REFRESHMENT BREAK WITH EXHIBITORS

2:40 to 3:40 p.m.
CONCURRENT SESSIONS

3.1 Changing the Annuity Landscape — SEC Rule 151A
Michael Berenson, Morgan, Lewis & Bockius LLP

Allen Reed, Associate Counsel, Allstate Financial, Assistant Secretary, Allstate Financial Advisers, LLC & Allstate Financial Services, LLC

Gregory D. Woodworth, Senior Vice President and General Counsel, National Life Group

SEC Rule 151A has changed the playing field for indexed annuity carriers. At the same time, the rule has potential long-range implications for all annuity carriers and the future of annuity regulation. Join our panelists as they summarize the rule, discuss the potential impact on companies and distribution channels, debate its favorable and unfavorable aspects, and opine on what it means to the future of regulation.


3.2
Think Like a FINRA Examiner: Preparing a Local Branch Office for a Regulatory Exam
Chris Levasseur, FINRA

Lawrence Riddell, Director of Compliance, John Hancock Financial Network

Katherine Siino, CLU, ChFC, Director, Corporate Ethics and Compliance, MetLife

This presentation focuses on FINRA's examination program and covers program priorities, sales practices, and market regulation areas.  Industry and regulatory panelists discuss recent updates to the exam program, firm preparation, best practice insights about managing the process, challenges encountered during the examination, handling deficiencies and generally preparing your branch locations for an on-site regulatory visit.

3.3 Why Didn’t We Know About This? Keeping Up with Constantly Changing Regulatory Requirements
Laura McLaughlin, Assistant Vice President, Global Compliance, Manulife Financial

Thomas W. Stallings, CLU, RHU, FLMI, President, Clear Market Practices

How do you monitor all of the changing regulatory requirements that affect your business? Should you build a process to handle it in-house, or take advantage of the services a vendor can provide? Learn what makes a tracking process effective and how you can improve your current process.

3:40 to 4:00 p.m.
REFRESHMENT BREAK WITH EXHIBITORS

4:00 to 5:00 p.m.
CONCURRENT SESSIONS

4.1 Driving Compliance Effectiveness in Difficult Times (repeat)
See Session 1.3 — Thursday, 10:50 to 11:50 a.m. for description.

4.2 You Be The Judge: A Mock FINRA Arbitration
Lawrence J. Niland, CLU, Senior Regulatory Advisor, LIMRA.

Witness first-hand what it’s like to go through a FINRA arbitration brought by a client against a registered representative who was also acting as an IAR. You will see a broad range of evidence, and witness the testimony and cross examination of the client, the representative, his supervisor, and other witnesses. You’ll learn what was said, how it was documented, and how it went wrong — then review the evidence and help decide the award. Following the “trial” will be a discussion of best practices you can use to avoid being the next one in the witness chair.

4.3 Metrics… Now What?
Nancy Creedon, Principal, Regulatory & Capital Markets Consulting, Deloitte & Touche LLP

Debbi Corej, Vice President, Compliance, Prudential Financial

Katherine Siino, CLU, ChFC, Director, Corporate Ethics and Compliance, MetLife  

Join an interactive discussion to explore how firms are using metrics to identify compliance issues and take action. Panelists have created case studies from their own experiences. Attendees will be asked to evaluate the metrics used as risk indicators and then share what they would consider the best practice in response.

Friday, June 26

7:00 to 8:00 a.m.
CONTINENTAL BREAKFAST

8:00 to 9:40 a.m.
GENERAL SESSION

Regulatory Examinations — A Panel Discussion
Martin Murphy, Associate Regional Director for Examinations, Securities and Exchange Commission

Bonnie Moore, Chief Compliance Investigator, Office of the Secretary of State, Securities Division, State of Nevada

Even though examination priorities are publicly discussed and published, it can be difficult to navigate the concerns of multiple regulators. Each regulatory body has its own jurisdiction and perspective on financial markets, products and services. This panel includes examination staff from the SEC and the State of Nevada who will discuss their organizations respective exam priorities. Compliance professionals can use the information from this session to help organize their own firm’s regulatory priorities and compliance activities.

Think Like a Criminal to Enhance Your Company’s Compliance
Robert L. Goecks, CPA, MBA, CAMS, CFE,
President, Egris, LLC

Criminals can easily expose your firm to reputational and financial risks that hit your bottom line. Robert Goecks draws on his decades of experience as an IRS Criminal Investigations special agent, FINRA investigator, and AML compliance officer to explain:

·         What lawbreakers steal and launder

·         How firms, regulators, and law enforcement officials can work together to prevent criminal activity

 

9:40 to 10:00 a.m.
REFRESHMENT BREAK WITH EXHIBITORS

10:00 to 11:30 a.m.

GENERAL SESSION
Nobody Else Does This!
Carla F. Rector, ACS Director, Corporate Compliance, Phoenix Life Insurance

Gloria Sawusch, FLMI, ACS, AIRC, Senior Compliance Division Manager, Allstate Financial

Stephen Selby, Director of Regulatory Services, LIMRA

How often have you heard that your firm’s procedures are going to cost business because “Nobody else does this!”? Using hand-held voting devices, you and your peers will give frank, anonymous answers to gain a quick read on those thorny compliance issues your marketing VP hates. Add a fresh dimension to your learning experience by:  

·         Comparing your understanding of new regulations with that of your peers.

·         Sharing ideas on how to implement processes to ensure compliance.

Please submit your questions by June 1 to corporate.compliance@phoenixwm.com


Hotel and Meeting Details

The Mirage
Las Vegas
3400 Las Vegas Boulevard South
Las Vegas, Nevada  89109

Reservations: 1-800-499-6311

Make your hotel reservations early! The room rate is only $95 per night single/double, plus tax (currently 9%), based on availability. The hotel reservations cutoff date is Friday, May 22. Reservations should be made by calling the hotel directly at 1-800-499-6311 or 702-791-7444. In order to receive the group rate of $95/night, you’ll need to identify your affiliation with LOMA when asked what group you’re with. Check in is at 3:00 p.m., and check out is at 12:00 noon.
 

Program Information
Complete program information will become available throughout the winter and spring of 2009.  Be sure to check back often for the latest details.

Registration Information

Register Today!

Register by May 22, 2009:
LIMRA and LOMA members: $895
AIRC Designees: $795
Nonmembers: $1,295
Guest/Spouse fee: $75

Register after May 22, 2009:
LIMRA and LOMA members: $995
AIRC Designees: $895
Nonmembers: $1,395
Guest/Spouse fee: $75

Spouse/Guest Fee: A fee of $75 is available to spouses and guests of registered attendees. Individuals in an industry-related position, co-workers, or associates do not qualify. We invite spouses/guests to participate in the event's food and social functions and ask that they wear their badge to these events. Participation in the general sessions and workshops is limited to those who have paid the full registration fee to attend the conference.

Refund Policy:
All cancellations and refund requests must be received in writing. These requests carry a $75.00 U.S. administrative charge. Full refunds minus the administrative fee will be granted on written requests received no later than three business days before the meeting start date. No refunds will be granted if the request is received within three business days of the meeting. If for any reason a meeting is cancelled, LOMA will refund the total registration fee. However, LOMA will not be responsible for any travel, hotel accommodations or other costs incurred.

Attire
The dress code for this conference is business casual.

Car Rental
Avis is the official car rental agency for this conference. Reserve a car by calling Avis at 1-800-331-1600, or click here. Refer to meeting discount number T085399. You may also want to consider a taxi or shuttle from the airport to the hotel.

  

 

Continuing Professional Education Credit
Please note that CE credits have been approved in Arizona, California, Colorado, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Nevada, Ohio, Oregon, Utah, Texas, Washington, and Wisconsin. Attendees wishing to receive credit must register at the front desk and sign in and out of each session. Monitors with sign-in sheets will be in each session. California has restricted the sessions available for credit to Litigation and Enforcement Trends, Want a Free Lunch, Odds Are It’s an Issue You’ve Encountered, Changing the Annuity Landscape, SEC Rule 151A, Think Like a Criminal. Eight credit hours are available in California to individuals who attend all sessions; no partial credit is available. .


Intermediate level. No prerequisites or advance preparation required.
Instructional delivery method includes lecture. In accordance with the standards of the National Registry of the CPE Sponsors CPE credits are based on a 50-minute hour. 

LOMA is registered with the National Association of State Boards of Accountancy as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-24170. Web site: www.nasba.org.  For more information regarding administrative policies such as complaints and refunds, please contact our offices at 770-984-6453.

CLE:  Although pre-approved CLE credits are not available for this conference, attorneys may contact their bar association in advance to determine what items (i.e., program outline, handouts, etc.) should be gathered at the conference so that they can submit the appropriate documentation to their bar associations and receive credits.  

PACE Credits:  A PACE form will be available for your records to qualify for CLU and ChFC continuing education requirements only.  If you have any questions or need more information about the PACE program, please contact Student Services, The American College, 270 Bryn Mawr Avenue, Bryn Mawr, PA 19010, phone (619) 526-1490.

Thank You to Our 2009 Exhibitors 

 
 
 

 

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For More Information

If you have a question or problem with registering online or with your hotel reservations, please contact the meeting planner, Ann Howard Hittle, CMP, at (770) 984-3713 or at meetings@loma.org.

At LOMA: Jim Huffman At LIMRA: Maryann Glotzer 

 

 

 
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