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If you would like to receive conference information
as it becomes available, please send a request for e- or print communications to
insops@loma.org
Register
Now!
We're now
accepting speaker proposals for the 2009 event! If you would like to
suggest a topic, or if you can recommend a dynamic speaker, please contact us!
Quick Reference
Hotel
Information
Exhibitor
and Sponsor Information
| LOMA’s
Customer Service Conference 2009 is the only venue that brings
together service experts of leading financial services companies for a day
and a half of learning about the latest issues unique to this segment. It
provides you the opportunity to network with peers and professionals who
face – and solve – the same challenges you see every day. This
conference is for you if you work in: |
- Customer Service
- Marketing
- New Business
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- Sales
- Operations
- IT
- Claims
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Featured
Sessions
Customer
Service, Leadership, and Communication:
The Magic of Exceptional Customer Service
Doug
Lipp
Don't miss Doug Lipp, the
former head of training at Walt Disney as he speaks at the 2009 LOMA Customer Service
Conference. Lipp's stories, unique insights and lessons hold immense value
for today's customer service professionals.
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Reflecting on his years at
Disney, Lipp will teach you the skills,
attitudes and behaviors that contribute to exceptional performance, helping
you to build, win, and keep market share. Lipp's presentation includes an
overview of his R.A.P.S. active listening model, and a discussion
on equating great leadership with outstanding customer service.
Watch a preview of the
presentation by clicking here!
(Please be patient. The video may take a few moments to load.)
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| Doug
Lipp, the former head of training at Walt Disney University, is an
internationally-acclaimed expert on customer service, leadership, and diversity.
He is the author of six books, including his most recent, The
Changing Face of Today’s Customer,
which proclaims the use of “cultural sense” in addition to common sense.
Lipp’s presentation reflects on his years at Disney and examines
how the corporate culture there evolved from arrogant and self-satisfied to bold
and innovative. A former instructor of Disney’s highly regarded
“Traditions” orientation program, he explains how to equate great leadership
with great customer service and advises companies to think globally.
LOMA
is pleased Doug Lipp is speaking again at this event. The attendees of LOMA’s
2005 Customer Service Conference rated him at 3.9 out of a possible perfect
rating of 4.0 on the speaker evaluations! |
Leadership
Lessons from the Dog
U.S. Navy, Commander Mary Kelly (Ret), Ph.D.
With over twenty years of
leadership experience in the U.S. Navy, Commander Mary Kelly developed a
business model for hiring, training and retention that was adopted globally by
the Navy. She transformed the service branch’s largest pay and personnel
organization from being the lowest in customer satisfaction to the highest in
the nation in 18 months – with 23% fewer employees.
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Don’t miss Commander Kelly as
she demonstrates how everyone benefits when three critical leadership lessons
are applied. The lessons work for employees, on your boss, with your home
life, and of course, with the dog. She will provide small but powerful
examples of how you can affect change in your morale development and time
management abilities. Join us and learn how to achieve higher productivity and
greater satisfaction with education from a master.
We've hosted Commander Kelly
in the past as a speaker, and the audiences have raved over her
presentation. You won't want to miss it!
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Register
Now!
Outstanding
Venue
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Hyatt
Regency San Antonio
123
Losoya
San Antonio, Texas, USA
78205
Tel: 210-222-1234
Fax: 210-227-4925
Reservations: 800-233-1234.
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| Mention
the LOMA
meeting to receive the discount group rate.
Group
rate: $199 plus taxes. Discounted
conference registration and hotel reservation cutoff date is Friday, February
13, 2009.
|
Registration
Information
By
February 13, 2009
LOMA Member: $925
LOMA Non-Member: $1,385
PCS Designee: $825
LIMRA Member not LOMA Member: $1,155
After February 13, 2009
LOMA Member: $1,025
LOMA Non-Member: $1,485
PCS Designee: $925
LIMRA Member not LOMA Member: $1,255
Thank You to Our 2008
Sponsors and Exhibitors!
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ACCENT
is an international provider of integrated marketing solutions.
We partner with world-class companies to help them acquire, support,
retain, and grow their customers at every stage in the customer
lifecycle. ACCENT offers an integrated suite of customer care, data
modeling, direct marketing, and fulfillment solutions.
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CSC leads the industry in helping insurers reach
their business goals by providing a single source for technology
that addresses every facet of the insurance enterprise. Our
comprehensive portfolio of function-rich software and integrated
solutions is designed to help you achieve competitive
differentiation and stay ahead of emerging trends in the areas of
new business/underwriting, claims, business process management,
customer service, distribution, product development, policy
administration and more. Visit www.csc.com/lifeannuity |
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Fiserv
delivers integrated solutions that span the entire insurance value chain
including e-app and point of sale solutions, automated underwriting and
case management, end-to-end policy and claims administration, business
process management, and a comprehensive suite of regulatory compliance
solutions. |
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IBM
and Genesys provide
innovative customer service solutions that reduce customer service costs
and create competitive advantage. Genesys is the leader in software
for real-time intelligent routing, proactive notification, management
reporting and integration of web/email/phone. IBM adds services
expertise, software and server infrastructure to provide a complete and
reliable solution. |
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The
Robert E. Nolan Company is an operations and technology consulting firm
specializing in the insurance industry. For 35 years, we have helped
companies redesign processes and apply technology to improve service,
quality, productivity, and costs. Please visit www.renolan.com
to view original articles, case studies, and industry research.
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Nuance
is the leader in speech and imaging solutions for businesses and consumers
around the world. Its
technologies, applications and services make the user experience more
compelling by transforming the way people interact and how they create,
share and use documents. Every day, millions of users experience
Nuance’s proven applications and services. |
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Hyland
Software is a leading provider of document management solutions to the
insurance industry. Hyland develops OnBase, enterprise-class software that
combines the full spectrum of document management technologies in a
single, web-enabled application. OnBase Insurance Solutions enable
organizations to reduce costs and streamline processes associated with new
business, underwriting, claims and customer service, as well as general
business office functions.
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Top
Down Systems is the developer of Client Letter®, a single comprehensive
correspondence and document automation solution that enables organizations
to manage their document lifecycle of customer communications through
intelligent document creation, production, delivery and storage. We
enable organizations to improve customer service, increase productivity,
and reduce production costs. www.topdownsystems.com
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_____________________________________________________________________________________________
Refund
Policy
LOMA requires all cancellations or
refund requests be received in writing. These requests carry a $75.00 U.S.
administrative charge. Full refunds minus the administrative fee will be granted
on written requests received no later than three business days before the meeting
start date. No refunds will be granted if the request is received within three business days of the meeting. If for any reason a meeting is cancelled, LOMA
will refund the total registration fee. However, LOMA will not be responsible
for any travel, hotel accommodations or other costs incurred.
For More Information
Call 770-984-6446
E-mail insops@loma.org
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