|
FOCUS Customer Satisfaction
Consortia
Managing Customer Satisfaction - View an On
Demand Webinar Now (LOMA Members Only under Research and Knowledgebase) or
Download
Presentation (pdf)
The FOCUS® Customer Satisfaction
Consortia provide an
affordable way for insurance providers to benchmark their levels of customer
satisfaction and loyalty against other providers. Learn insights into how
effectively you are achieving your customer service goals compared to your
peers.
All participants will receive a report containing bar charts
and narrative reporting identifying the factors that predict satisfaction and
loyalty. Individual
results compared with other companies in the study are also available.
How the consortium works:
- Participating companies provide to LOMA a sample of the
target population with which they have a relationship.
- LOMA will administer mailing surveys to 2000 individuals in
each company's target population.
- LOMA does all of the survey data collection and tabulation
of responses.
- Click
here to see a sample of questions.
All participants receive:
- A consortium
report, which identifies the drivers of overall satisfaction and
customer loyalty based on the total sample of participating companies.
It will also address the distribution of participating company scores (i.e.,
it will show a graph that plots scores for all companies so that a
participating company can identify where it falls relative to other
companies). The primary objective of this report is to analyze
customer behavior for the market being surveyed.
- A
bar chart report which allows a company to identify where it stands relative
to other companies for each question included in the survey.
- All survey administration costs (printing, mailing, data
capture) are included in the registration fee.
- Company
specific reports are also available for an additional $2,000. This
report examines the specific drivers of customer satisfaction and loyalty
for your company, based on solely on your company's sample. This will
allow you to evaluate whether the drivers of satisfaction/loyalty for your
company are similar to/different from the overall sample. You will
also receive information about areas where it appears that performance
improvements should be made (based on on "importance/performance"
matrices) in order to improve overall satisfaction and customer loyalty.
Participation Fees
- Consortium Participation: $4,000
- Individual results specific to your company:
$2,000
Already conducting customer satisfaction surveys?
If you are already conducting customer satisfaction
surveys, you can still benchmark your results to the LOMA consortium and learn
how you compare. Whether you are conducting surveys on your own or with a third
party, you can still be part of the LOMA consortium. Contact us at surveys@loma.org
or 770-984-3706 for complete details and pricing information.
Scheduled Consortia:
For More Information
Contact us at 770-984-3706 or 770-984-3739, or e-mail Surveys@loma.org.
Related products
|
