If you're responsible for hiring customer service employees in the insurance and financial services industry, LOMA has a video/paper-and-pencil-based selection system that meets your needs.  

ASR identifies those individuals likely to perform well in entry-level positions requiring customer contact, thereby:

• Saving your HR team time and cutting bottom-line costs

• Reducing training time

• Improving performance and reducing turnover

How it Works
The ASR system has two parts.

1. Videotaped situations present job candidates with difficult customer service scenarios. Candidates indicate how they would handle or resolve the situations by responding to a series of paper-and-pencil questions.

2. A background information inventory asks questions about experiences, interests, and activities that lead to the development of customer service skills.

A development feedback guide is available to help companies deliver ASR development feedback to test takers. The guide provides instructions and tools for conducting an effective feedback session, and helps you create an action plan for improvement.

This system acts as a complement to the other tools in the LOMASelect Customer Service Suite, as well as the LOMASelect Entry Level Suite (which tests general employee skills).

For more information, click HERE, e-mail empselect@loma.org, or call 770/984-6450. 

LOMA Can Help You Answer These Tough Questions

• Can your star performer excel as the team leader?

• Can your customer service candidates do the job?

• Will your customer service candidates last in your contact center?

• Do your entry level candidates have the critical skills needed to succeed?

• Can you explain the voluntary turnover in your organization?
• Are your compensation practices competitive within the industry?
• Do you understand the factors that drive employee commitment and your overall organizational performance?
• How can you reduce the stress of performance management?